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Deactivating a User

Before removing a user, you must ensure they are not part of an active Administration or Transaction Group.

If they are part of an active group, please follow these steps before removing the user:

  1. Create a New Administration/Transaction Group
    • Set up a new group that excludes the user that is being deactivated. Refer to the Help Centre for guidance on Setting Up Your New Account.
  2. Update the Associated Rule
    • Assign the new group to the relevant rule. Refer to the Help Centre for guidance on Setting Up Your New Account.
    • If there are multiple rules setup, please double-check that the old group isn’t still tied to live Transaction Rules.
  3. Approval Considerations
    • If the user to be deactivated is part of an Administration Group and is required to approve these changes but is unavailable, please contact Client.Services@tenet.ky for assistance.

Related Pages

1. Deactivate User

Initiate deactivation of user.

1. Click "ADMINISTRATION"

2. Click “USER MANAGEMENT"

3. Scroll to the right.

4. Click on the “DEACTIVATE USER” button.

5. Click "CONFIRM" to confirm deactivation of this user.

6. Click on the "SUBMIT FOR REVIEW" button

7. Click "SUBMIT FOR REVIEW" to confirm you would like to submit the changes for review.

2. Approving the Deactivation of Users

Approving Changes to Settings

If your Administration Rules are setup to require more than one approver, the other approver(s) will receive a notification to sign in and approve the account change. To expedite the process, please contact the other approvers and ask them to follow the steps for Approving Changes to Settings.