Skip to content

Adding a New User

The steps below outline how to add a user with permissions set to be an Authorised Signatory, Instruct Transactions, or be an Administrator. For adding a user with View Access only, please follow these steps: Adding a User with View Access Only.

Required: Administrator Permissions

  • Note: Only existing enabled users with Administrator permissions may add new users.
  • If your Administration Rules are setup to require more than one approver, the other approver(s) will receive a notification to sign in and approve the account change.

Avoid Delays

  • If you are adding multiple users, please note that TenetOS only allows you to submit to the bank for review once all users’ details have been fully completed — including uploading KYC documents for each one.
  • If you do not yet have all the required information or documents for every user, we recommend adding and submitting users one at a time to avoid delays.

Related Pages

1. Go to “User Management”

1. Click "USER MANAGEMENT"

2. Adding a user

2. Click "ADD USER"

3. Creating User Profiles

You can create user profiles from existing contacts or add new ones. Follow these steps based on the contact's status:

  • For Existing Contacts:

    • Select the contact's name
    • Assign the necessary Transaction and/or Administrator permissions.
    • Due diligence may be required if the existing Contact has not provided it.
    • Proceed to the next step.

  • For New Contacts:

    • Enter the contact's details, including their name, contact information, user permissions, and relationship to the entity.
    • Complete any additional due diligence based on their role and permissions.

Selecting User Permissions

Learn more about User Permissions and Controls

Once all the information is completed, click “Save” to continue.

3. Click "Yes or No"

4. Uploading Required Documents for the New User

The new user has now been saved to the account.

  • If documents are required, a red document icon will appear next to the new user's name. Click on the name of the new user to continue.

  • If the red document icon does not appear, due diligence has been provided and you may proceed to submit the new user for review.

4. If required, click on the Name of the new user

5. Completing Due Diligence for the New User

5. Fill out the required due diligence information for the new user

Certified copies of the new user’s passport and utility bill will be required. Only documents that meet the certification standards set by the Cayman Islands Monetary Authority will be accepted.

Certification Guidelines in Cayman Islands

Passport:

  • Upload a certified copy of the user’s passport, ensuring that both the photograph and signature are clearly visible. Certifications must be completed by an approved certifier, such as a notary public, lawyer, accountant, member of the judiciary, senior civil servant, or a director/manager of a regulated financial institution. 
  • The certifier must sign and date the document and provide their full name, occupation, address, and telephone number. 
  • The required certification wording for a passport is: 

"I certify this to be a true copy of the original and that the photo is a true likeness of the person."

Proof of Address:

  • Upload a certified utility bill, such as a water, electricity, or internet bill that is no more than 3 months old to serve as proof of address. 
  • The certification wording should state:

"I certify this to be a true copy of the original seen by me."

  • Remember, the document must be signed and dated by the certifier. Additionally, it must include the certifier’s name, occupation, address, and telephone number. 

Once you have finished entering the user's identification information, click "Save". 

6. Complete required fields

7. Upload certified passport and certified utility bill

8. Click "CONFIRM COMPLETE"

6. Submit new user's information

When you're ready, submit the information and start the approval process.

9. Click "USER MANAGEMENT"

10. Click "SUBMIT FOR REVIEW"

11. A pop-up modal will appear to confirm your submission for an account change. To confirm, click "SUBMIT FOR REVIEW"

7. Approving New Users

Approving Changes to Settings

If your Administration Rules are setup to require more than one approver, the other approver(s) will receive a notification to sign in and approve the account change. To expedite the process, please contact the other approvers and ask them to follow the steps for Approving Changes to Settings.

8. Final Step: Enable the User

Reminder: Enable the User

Once changes have been submitted and Administrative Approval has been completed, the Bank will review the new user details and contact the Administrator for any further information or documents, if needed. Once approved, an Administrator will be able to Enable the User